Payments – Helpdesk

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Accounts

3

How to create new Accounts with assigning RFID Cards to drivers and vehicles in bulk via csv file?
Where to edit, disable, delete driver account and assign RFID Card to driver account?
How to assign RFID Card to driver/vehicle account?

API Key

1

Where to generate token to access API?

Charging Sessions

1

Where to export charging sessions history?

Groups

1

How to edit, delete and disable driver groups?

Login

3

Different Accounts and Fleet Mobile App confusions
2FA: Authenticator, QR code, 6-digit security code
What to do regarding error “Incorrect username and password”?

Payment Settings

2

Where to find Billing cycle and the next billing date?
Where to find account balance, unbilled amount and available credit?

Payments

1

Where to export payment history?

RFID Cards

3

How to add RFID Cards?
Where to disable RFID Cards and remove association of RFID Cards?
How to remove RFID Card Association to Driver Account?

Users

2

How to add users?
How to edit, delete and disable users?

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Where to export payment history?

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How to create new Accounts with assigning RFID Cards to drivers and vehicles in bulk via csv file?
What to do regarding error “Incorrect username and password”?
Where to generate token to access API?
Where to edit, disable, delete driver account and assign RFID Card to driver account?
How to edit, delete and disable driver groups?

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Categories

Drivers / Vehicles

4

Accounts
Groups
- How to edit, delete and disable driver groups?

Fleet Settings

8

API Key
- Where to generate token to access API?
Payment Settings
- Where to find Billing cycle and the next billing date?
- Where to find account balance, unbilled amount and available credit?
RFID Cards
Users
- How to add users?
- How to edit, delete and disable users?

History

2

Charging Sessions
- Where to export charging sessions history?
Payments
- Where to export payment history?

Login

3

Different Accounts and Fleet Mobile App confusions
2FA: Authenticator, QR code, 6-digit security code
What to do regarding error “Incorrect username and password”?